Pool Parts
/
Pool Part that are returned
to Discount Spa Parts fall into three general categories;
Pool Filters
/
Pool Filter that has failed in the field,
Swimming
Pool Parts /
Swimming
Pool Part that was ordered
wrong by the customer, and the
Swimming Pool Filters
/
Swimming Pool Filter that was sold or shipped
wrong by us. Although we all strive to perform at the highest
level possible, we know that mistakes will sometimes be made.
All we ask of you is to call us for an RGA number(405-728-3564)
when there is a need to ship
Pool Pumps
/
Pool Pump back to us. The RGA we
issue helps us prepare for the arrival of the product so that
when it gets here, we can deal with it quickly and efficiently.
We will require that you send the product to us within 30
days after we issue the RGA or you will be financially liable
for any replacement product that was sent to you on a net
warranty basis.
Pool Chemicals
/
Pool Chemical sent to us on an RGA number
older that 30 days will not accepted. Returned merchandise
must be in resalable condition and a copy of the original
invoice should be included. All returns will be credited to
you account. No cash refunds will be made.
In the case that Discount Spa Parts, makes a shipping error,
we will gladly remedy the mistake at our expense. Product
that you no longer need or product that you ordered wrong
will be subject to a 25% restock charge. Under no
circumstances will any special order product be accepted for
a return. If this proves to be a problem for you, please give
us a call.
Discount Spa Parts, will honor the original manufacturer’s
warranty on the products it sells. Discount Spa Parts assumes
no liability for any injury, loss, or damage resulting from
the improper use of or malfunction of an item we sell. Our
liability is limited specifically to the replacement of defective
parts as provided by the manufacturer’s warranty. Defective
merchandise sent to our facility will be examined by us for
warranty as per the requirements of the manufacturer. We will
look at such things as date of original sale, product date
codes, chemical or physical damage, and evidence of unreasonable
use. Parts with physical damage are not considered warrantable.
If you receive damaged goods, please notify our returns department
immediately. Do not use or install physically damaged parts
as they will not be returnable. All warrantable items will
be replaced or credited to your account. No cash refunds will
be made.
All merchandise being returned is the sole responsibility
of the customer until the product reaches Discount Spa Parts.
We recommend using a traceable means of shipping, such as
UPS, to ensure safe and verifiable delivery.
Please send all warranty and return items to:
Discount Spa Parts
(405-728-3564)
Attn: Warranty/Returns
12601 Oakland Cr
Oklahoma City, Ok 73142
Policies and
Procedures
TERMS OF SALE
All orders are shipped UPS 3-Day (no invoice included) ground
unless other wise arranged. Sale invoices are sent by email
per internet order, phone orders must request email invoices.
We also accept prepayment via Visa, MasterCard, personal or
company check. A $27.50 service charge will be assessed on
all returned checks.
SHIPPING INFORMATION
A shipment will be sent using traceable methods. Be aware
that if you request a non-traceable means of transportation,
you will have no recourse with the carrier! All shipments
become the property of the customer once picked up by the
transportation company. Damage claims should be addressed
directly through the transportation company. Please advise
us if an extraordinary problems occur.
TECHNICAL ADVICE
Discount Spa Parts shall not be responsible for the results
of any technical advice with respect to the design, installation,
or use of the product it sells.
PRICING POLICY
Prices are subject to change without notice. We reserve the
right to make adjustments to our price schedule as manufacturer
pricing changes.
SHIPPING CHARGES
Being an internet business we can not figure the weight and
size of an item shipped. We drop ship 3-Day ground with a
$2.50 handling fee passed on from our supplier. Shipping is
based on base charge plus percentage of the cost of the item.
Some items may be overcharged for Frt., incase of call us
to discuss your charge.
We accept Visa, MasterCard,
Checks, & Money Orders on all items and services
including:
Pool Parts,
Pool Part,
Pool Filters,
Pool Filter,
Swimming
Pool Parts,
Swimming
Pool Part,
Swimming Pool Filters,
Swimming Pool Filter,
Pool Pumps,
Pool Pump,
Pool Chemicals and
Pool Chemical
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